Symptom

Possible cause

Remedial actions

Display flickering

Display not properly connected

Check whether the display cable connector is fastened finger-tight to the Display Data port of the system controller.

Display not working

Display not connected to system controller

  1. Check whether the display is connected to the system controller. If not, proceed with the next step.

  2. Turn off the system controller.

  3. Connect the display to the system controller (see Connecting the Display Cables).

  4. Turn on the system controller.

System controller cannot be turned off with its power button

The short VSC cable is not connected

Make sure that the short VSC cable connects the VSC port of the system base to the VSC port of the system controller.

System controller is turned on, but its status LED is off (dark)

System controller cannot be turned on although its power button has been pressed

No scripts available

-

Turn off the system controller, wait for 5 seconds and turn it on again.

No system module shown on the Vanquish User Interface

- or –

scripts missing in the Vanquish User Interface

System stack not connected to the System Interlink port of the system controller

Connect the system stack to the System Interlink port on the short panel of the system controller (see Connecting System Interlink Cables).

System stack not connected to the correct System Interlink port of the system controller

Connect the system stack to the System Interlink port on the short panel of the system controller (see Connecting System Interlink Cables).

Single system module not shown on the Vanquish User Interface

- or –

scripts missing in the Vanquish User Interface

Single system module not connected to system interlink interface

  1. Check whether the missing system module is connected to the System Interlink interface of the system. If this is not the case, integrate it into the System Interlink bus of the system stack (see Connecting System Interlink Cables).

  2. Check whether the system module is turned on with its main power switch.

  3. Replace the system interlink cable.

Firmware version of module and/or system controller incorrect or firmware versions do not match

Install correct and matching firmware versions on module and/or system controller. Contact Thermo Fisher Scientific Technical Support for assistance.

System serial number on the Vanquish User Interface is Undefined

Serial number was not set after replacing a slide-in module by a new one.

Have a Thermo Fisher Scientific service engineer program the system serial number into the system module.