Symptom | Possible cause | Remedial actions |
---|---|---|
Display flickering | Display not properly connected | Check whether the display cable connector is fastened finger-tight to the Display Data port of the system controller. |
Display not working | Display not connected to system controller |
|
System controller cannot be turned off with its power button | The short VSC cable is not connected | Make sure that the short VSC cable connects the VSC port of the system base to the VSC port of the system controller. |
System controller is turned on, but its status LED is off (dark) | ||
System controller cannot be turned on although its power button has been pressed | ||
No scripts available | - | Turn off the system controller, wait for 5 seconds and turn it on again. |
No system module shown on the Vanquish User Interface - or – scripts missing in the Vanquish User Interface | System stack not connected to the System Interlink port of the system controller | Connect the system stack to the System Interlink port on the short panel of the system controller (see Connecting System Interlink Cables). |
System stack not connected to the correct System Interlink port of the system controller | Connect the system stack to the System Interlink port on the short panel of the system controller (see Connecting System Interlink Cables). | |
Single system module not shown on the Vanquish User Interface - or – scripts missing in the Vanquish User Interface | Single system module not connected to system interlink interface |
|
Firmware version of module and/or system controller incorrect or firmware versions do not match | Install correct and matching firmware versions on module and/or system controller. Contact Thermo Fisher Scientific Technical Support for assistance. | |
System serial number on the Vanquish User Interface is Undefined | Serial number was not set after replacing a slide-in module by a new one. | Have a Thermo Fisher Scientific service engineer program the system serial number into the system module. |