The following features help you to identify that a problem occurred during operation of the system.
Indicator | Description |
---|---|
Status indicators | The system shows the health status of the following:
|
Leak alarms | Leaks are a potential safety and chromatography issue. Therefore, if a leak sensor detects leakage, beeping starts to alert you in addition to the message in the notification panel and the status indicators changing to red. Follow the instructions in Testing for Liquid Leaks. |
Messages | If a module firmware detects a problem, a message appears in the notification panel. The notification panel stores information about all warnings and errors of the system modules and all events of the system controller since the last system controller reboot. |
Analysis problems | For solving analysis problems, such as peak and retention time variations, see the related sections in System Troubleshooting. |
The following sections inform about messages and operating issues that might arise during the system operation and provide troubleshooting assistance.
Further Assistance
If you are unable to resolve a problem following the instructions given here or if you experience problems that are not covered in this section, contact Thermo Fisher Scientific Technical Support for assistance. See the contact information in Contacting Us.
To facilitate device identification, have the part number and serial number of the system available when communicating with Thermo Fisher Scientific. You can find this information on the type label in the system base drawer.