This section is a guide to troubleshooting issues that may arise during operation of the Vanquish Neo system.
It provides information on symptoms and causes directly related to the LC system modules. For information on general chromatography and application troubleshooting, refer to the technical literature.
The Vanquish User Interface provides some scripts for troubleshooting the system.
Detection issues
Problem | Script |
---|---|
| D01 - Test System Back Pressure |
| D02 - Test System Tightness (What Should Be Tested = System) |
Issues during analysis
Problem | Script |
---|---|
Injection or sequence was aborted and automatically started B03 - Clean Up System script fails | Run the script: B03 - Clean Up System. |
Other issues
Problem | Script |
---|---|
Error state: One or more LED bars are red and the Vanquish User Interface shows that the system is in error state. | 1. Run the script: B04 - System Self-Test. 2. Check whether the overall system health status is ok (icon is green). 3. If not, check the notification panel for messages and resolve the problem (see Messages). |
System settings do not match | To set the system or single system modules to factory default values, run the script: E02 - Reset System Factory Defaults. |
System settings could not be retrieved and the system could not be initialized properly | Run the script with the parameters appropriate for your configuration and workflow: E01 - Initialize System Setup. |
Procedure of changing the fluidics or the workflow (A06 - Change Fluidics / Workflow) was not completed successfully and only a few scripts are available |
Locate the tables in the following sections for the type of symptom you have, find the possible cause, and use the description of the solution to help you solve your problem quickly.