The table lists the most frequently observed messages for the device and provides troubleshooting assistance.
Each message consists of a code number and a text. The code number is the unique identifier for the problem while the wording may change. Note the following:
To facilitate finding a message, the table lists the messages sorted by code.
If you cannot find the code you are looking for, check the message text. The two messages "Unexpected module behavior" and "Module malfunction detected" can be assigned to different codes. See the beginning of the table for more information.
TIP
If you are unable to resolve the problem following the instructions in this manual, or if you encounter a message not listed in the table, write down the code and wording of the message and contact us. For details, see the Contacting Us section at the beginning of this manual.
Message and Code | Description and Remedial Action |
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xx = Two-digit to four-digit code number. When the message appears, write down the message code and turn off the module. Wait for 5 seconds and turn on the module again. |
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xx = two-digit to four-digit code number When the message appears, write down the message code. Turn off the module and contact Technical Support. |
| (with X = 1 (right pre-heater) or 2 (left pre-heater))
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The firmware download has not been successful. Repeat the download. |
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The firmware download has not been successful. Verify that the correct firmware file was selected. Repeat the download. |
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The firmware is incomplete, for example, because the communication between the chromatography data system and the module was interrupted during the firmware download. Repeat the download. |
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(with X = bottom valve or top valve) The respective switching valve may be defective. Replace the switching valve, see Replacing the Column Switching Valve. If the error message persists, contact Technical Support. |
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(with X = bottom valve or top valve) The respective switching valve may be defective. Replace the switching valve, see Replacing the Column Switching Valve. If the error message persists, contact Technical Support. |
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Contact Thermo Fisher Scientific Technical Support for assistance. Note that the module can be operated nevertheless, even if the leak sensor is defective or not present, if leak detection is disabled. |
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You tried to download an incompatible firmware with an earlier version number than the firmware that is currently installed in the module. Downgrading the firmware may result in loss of functionality or malfunctioning of the module. If required, repeat the download with a firmware version later than the version currently installed in the module. |
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This is a software problem. The module produces data faster than the computer on which the chromatography data system is running reads the data. 1. In the chromatography data system, disconnect and reconnect the module. 2. If this does not solve the problem, update the firmware or the chromatography data system version. 3. If the problem persists: Also, third-party software on the computer, for example, virus scanners or poor computer performance can cause the problem. Contact the onsite IT department. |
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Communication with the module failed. The module did not respond in time. For the module for which the message appears: 1. Turn on the module if it is not yet turned on. 2. Check the system interlink connections to the module. Verify that all system interlink cables are connected at both ends. 3. If the message persists, replace the system interlink cables. |
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A system interlink cable may be disconnected from the module or defective.
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A system interlink cable may be disconnected from the module or defective.
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X = serial number The module with the given serial number may be disconnected, turned off or a firmware update is running.
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A system interlink cable may be disconnected from the module or defective. 1. Check the system interlink connections to the module. Verify that all system interlink cables are connected at both ends. 2. If the message persists, replace the system interlink cables. |
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X = lock holder ID, with USB address referring to the chromatography data system or system interlink address referring to the system controller or a module The module is already locked by another software (system controller or chromatography data system). Wait until the module is released from the locked state. |
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X = lock holder ID, with USB address referring to the chromatography data system or system interlink address referring to the system controller or a module Inform Thermo Fisher Scientific about the occurrence. No further action required. |
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X = lock holder ID, with USB address referring to the chromatography data system or system interlink address referring to the system controller or a module The lock was released automatically since its holder disappeared from system interlink. Check the system interlink connections to the module. |
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Module is not ready to accept command or property assignment since locked by another software (system controller or chromatography data system). Wait until module is released by the current software (system controller or chromatography data system). |
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(with X = column ID tag A, B, C, or D) First, verify that the column ID tag is installed properly. Second, reconnect the column ID tag. If the message persists, the column ID tag may be defective. Replace the column ID tag. |
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(with X = column ID tag A, B, C, or D) First, format the file system of the column ID tag in Chromeleon. If the message persists, the column ID tag may be defective. Replace the column ID tag. |
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(with X = column ID tag A, B, C, or D) First, verify that the column ID tag is installed properly. Second, reconnect the column ID tag. If the message persists, the column ID tag may be defective. Replace the column ID tag. If the error message persists, contact Technical Support. |
| (with X = liquid) The leak sensor detected excessive liquid in the column chamber. Eliminate the cause within the time indicated in the message. For details, see Resolving Liquid Leaks. |
| (with X = liquid) The leak sensor detected excessive liquid in the column chamber. Eliminate the cause. For details, see Resolving Liquid Leaks. |
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(with X = left or right pre-heater) Follow these steps: 1. Verify that the active pre-heater is installed properly. Reconnect the active pre-heater if necessary. 2. If the message appears again, the active pre-heater may be defective. Replace the active pre-heater. See Replacing the Active Pre-Heater. |
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(with X = "Upper Compartment" or "Lower Compartment" or "Post Column Cooler" or "Main Power") When the message appears, write down the message code and turn off the module. Disconnect all active pre-heaters and turn on the module again. If the column compartment does not report any errors after that, the disconnected pre-heaters are defective. Replace the active pre-heaters. See Replacing the Active Pre-Heater. If the error persists, contact Technical Support. |