The table lists the most frequently observed messages for the device and provides troubleshooting assistance.
Each message consists of a code number and a text. The code number is the unique identifier for the problem while the wording may change. Note the following:
To facilitate finding a message, the table lists the messages sorted by code.
If you cannot find the code you are looking for, check the message text. The two messages "Unexpected module behavior" and "Module malfunction detected" can be assigned to different codes. See the beginning of the table for more information.
TIP
If you are unable to resolve the problem following the instructions in this manual, or if you encounter a message not listed in the table, write down the code and wording of the message and contact us. For details, see the Contacting Us section at the beginning of this manual.
Message and Code | Description and Remedial Action |
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xx = Two-digit to four-digit code number. When the message appears, write down the message code and turn off the module. Wait for 5 seconds and turn on the module again. TIP If the message appears with code 103, additional remedial actions are available. See further down this table. If the message appears again, contact Technical Support. |
| xx = two-digit to four-digit code number When the message appears, write down the message code. Turn off the module and contact Technical Support. Note: If the message appears with code 6008, the detector gas flow and the pump flow are automatically stopped. The drain pump remains turned on for a short period longer and is then turned off. Turn the detector off and on. If the message appears again, contact Technical Support. |
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xx = the number of seconds within the leak must be resolved Find and eliminate the source for the leakage (see Resolving Liquid Leaks). |
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Find and eliminate the source for the leakage (see Resolving Liquid Leaks). |
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The firmware download has not been successful. Verify that the correct firmware file was selected. Repeat the download. |
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The firmware download has not been successful. Verify that the correct firmware file was selected. Repeat the download. |
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The firmware is incomplete, for example, because the communication between the chromatography data system and the module was interrupted during the firmware download. Repeat the download. |
| Contact Thermo Fisher Scientific Technical Support for assistance. To operate the device nevertheless, you can disable the leak sensor functionality in the chromatography data system by setting Leak Sensor Mode to Disabled. |
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You tried to download an incompatible firmware with an earlier version number than the firmware that is currently installed in the module. Downgrading the firmware may result in loss of functionality or malfunctioning of the module. If required, repeat the download with a firmware version later than the version currently installed in the module. |
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The firmware may be defective or a firmware downgrade has been performed. Update the firmware to the current revision. See Updating the Device Firmware. |
| This is a software problem. The module produces data faster than the computer on which the chromatography data system is running can process the data. 1. In the chromatography data system, disconnect and reconnect the module. 2. If this does not solve the problem, update the firmware or the chromatography data system version. 3. If the problem persists: Also, third-party software on the computer, for example, virus scanners or poor computer performance can cause the problem. Contact the onsite IT department. |
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Communication with the module failed. The module did not respond in time. For the module for which the message appears: 1. Turn on the module if it is not yet turned on. 2. Check the system interlink connections to the module. Verify that all system interlink cables are connected at both ends. 3. If the message persists, replace the system interlink cables. |
| All other modules on the system interlink bus are turned off or a firmware download is performed on all other modules. 1. Check whether all other modules have been turned off or a firmware download is performed on all other modules on the bus. 2. Wait until one of the modules on the bus is turned on or the firmware download is complete. 3. A system interlink cable may be disconnected from the module or is defective. Check the system interlink connections to the module. Verify that all system interlink cables are connected at both ends. 4. If the message persists, replace the system interlink cables. |
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A system interlink cable may be disconnected from the module or defective.
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X = serial number The module with the given serial number may be disconnected, turned off or a firmware update is running.
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A system interlink cable may be disconnected from the module or defective. 1. Check the system interlink connections to the module. Verify that all system interlink cables are connected at both ends. 2. If the message persists, replace the system interlink cables. |
| The ion trap voltage is too low. Liquid may be present in the ion trap. The voltage may have been shorted due to detector flooding. The detector gas flow and the drain pump are automatically turned on and the pump flow is stopped. To resolve the problem: Make sure that the gas flow and drain pump are turned on. Check that liquid flows out of the waste line. Keep in mind that liquid may not be seen leaving the detector for certain mobile phases with high volatility or with low flow rates. Resolve the flooding. |
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The gas flow ratio is below the specified range for more than 60 seconds. The detector gas flow and the pump flow are automatically stopped. The drain pump remains turned on for a short period longer and is then turned off. To resolve the problem:
If the message persists, contact Technical Support. |
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The detector gas flow and the pump flow are automatically stopped. The drain pump remains turned on for a short period longer and is then turned off. Turn the detector off and on. If the message appears again, contact Technical Support. |
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The nebulizer gas pressure has dropped below the minimum limit. The detector gas flow and the pump flow are automatically stopped. The drain pump remains turned on for a short period longer and is then turned off.
If the message persists, contact Technical Support. |
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The nebulizer gas pressure has exceeded the maximum limit. The detector gas flow and the pump flow are automatically stopped. The drain pump remains turned on for a short period longer and is then turned off. To resolve the problem:
If the message persists, contact Technical Support. |
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Excess liquid is present inside the detector. The detector gas flow and the drain pump are automatically turned on and the pump flow is stopped. |
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The allowed interval for the next gas filter replacement has expired. Replace the gas filter assembly. See Replacing the Gas Filter Assembly. |
| The allowed interval for the next gas filter replacement will expire after the stated amount of days. Consider replacing the gas filter assembly. See Replacing the Gas Filter Assembly. |
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Check the USB connection. Test the transmission speed of the data source (the network may be too slow). |
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Check the USB connection. Use only the USB cables provided by Thermo Fisher Scientific for the detector. Avoid CPU-intensive and time-consuming operations on the PC during high-speed data acquisition. |