If the database service is not installed properly, an "Unable to connect to database service" error message appears when you start the BioPharma Finder application. You can restart the database service to refresh the system.
Procedure
- At the bottom right of the error message, select Exit to exit the BioPharma Finder application.
- Locate the following file on your computer:
C:\Program Files\Thermo\BioPharma Finder\RepairDatabase-RunAsAdmin.bat. - Right-click the file and select Run as Administrator.
- This utility stops the database service and restarts it.
- Restart the BioPharma Finder application.