Problem | Remedial action |
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Windows fails to detect the module and launches a wizard instead | This indicates that you connected the module to the computer and turned on the power for the first time before you installed Chromeleon. To resolve the problem, do the following: Procedure
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Chromeleon audit trails include error messages that indicate interruption of USB communications, such as: "Error receiving status: Error reading from <device name> @ USB <address>. The I/O operation has been aborted because of either a thread exit or an application request. The license is invalid." Windows Application and System Event Logs might include error messages related to one or several of the following:
| This indicates that the Instrument Controller PC entered Standby or Hibernate mode while Chromeleon was operating instruments and/or collected data. Follow sections Disable Windows power management and Disable USB power management to disable (USB) power management. |