Modify an open service ticket - Modify an open service ticket - Ardia Instruments Application 1.1.1 User Guide - Ardia Instruments - Modify an open service ticket - Ardia Instruments - topic

Ardia Instruments Application 1.1.1 User Guide

Product Tree

Ardia Platform > Ardia Core Applications > Ardia Instruments

Document Type

User Guide

Software version

1.1.1

Modify an open service ticket

If an open service ticket for an instrument already exists, you can amend the ticket by sharing a new service bundle, other relevant files, or both.

Procedure

From the system profile or the individual instrument profile, select Request Support.

The Support Request dialog box opens.
Select one of the open tickets to attach additional files to, or open a new ticket (see Request support for an instrument).
Select Next.

The Modify Open Ticket dialog box opens.
Do one or both of the following:
- Select Share a New Service Bundle and then select a date.
- Select Share Other Files to select a file from the Ardia Repository.
Select Confirm & Submit.

A message appears notifying you that the upload is in progress. When the upload is completed, you can download the service bundle file from the Logbook entry.