If a device of an instrument already has a service ticket, users can generate a new service bundle or attach any relevant files to the same ticket. Users can also generate a new ticket on the other devices of the instrument that do not have any open tickets. The following table describes the functions for modifying an open ticket.
Function | Subfunction | Description |
|---|---|---|
Attach Additional Files to Open Ticket | N/A | Allows users to share files or generate a service bundle. |
Share a New Service Bundle | Allows users to add a new service bundle to the existing ticket. | |
Select Date | Selects the date for which the Service Bundle needs to be generated. | |
Share Other Files | Selects a file from the Ardia repository. | |
Confirm and Submit | Allows users to submit the new details added to the existing service ticket. | |
Open a New Ticket | N/A | Opens a new service ticket form. For more information, see New Request Support. |