If the lab is connected to Thermo Fisher, users can request support from the Technical Support team. The Request Support page displays the functions described in the following table.

Function

Subfunction

Description

Request Support button

N/A

Opens the Request Support page.

Choose Instrument

Select Instrument

Selects the instrument from the list.

Select Module

Selects the specific modules of the instrument.

Ticket Details

Symptom

Selects the incident symptom category.

Select Date

Selects the date of the incident.

Incident Description

Specifies the description or additional notes of the incident.

Attach a File

Browse Files

Allows users to add any attachments from the Ardia Repository.

Contact Information

First Name

Specifies the primary recipient's first name.

Last Name

Specifies the primary recipient's last name.

Phone

Specifies the primary recipient’s phone number.

Email

Specifies the primary recipient’s email address.

Confirmation

I Confirm to the Agreement

Confirms the service ticket agreement.

Submit

N/A

Allows users to submit the service request and generates a service ticket ID.