If you are experiencing issues with the Ardia Platform, see the following table to help you identify and troubleshoot problems. If you are unable to resolve a problem using the information provided, contact your administrator or the Thermo Support team.

Problem

Possible cause

Solution

If you use Microsoft Entra ID as your identity provider, you might encounter a situation where you cannot sign in, even after the previous user has signed out of the Ardia Platform.

The previous user is signed out of the Ardia Platform but the user's Microsoft account is not completely signed out.

To completely sign out of Microsoft Entra ID, follow these steps:

Procedure

  1. Select the Microsoft account you want to sign out from.
  2. Wait a few seconds until you see the following screen confirming that you have been signed out.