Equipment damage claim - AccelerOme - Equipment damage claim - AccelerOme - AccelerOme

In case the equipment was damaged during shipment, file the equipment damage claim with the carrier as follows.

Steps

1. Keep the shipment box and the instrument in their existing condition and immediately notify the carrier.
2. Submit a damage claim directly to the carrier, and send a copy (including any shortage claims) to your authorized Thermo Fisher Scientific sales representative.
3. Do not return any equipment to the dealer or the factory without prior factory authorization.